Conflict At Work IELTS Listening | Simulator + Answers

Conflict at Work IELTS

Complete the notes below.

Write ONE WORD ONLY for each answer.

Conflict mostly consists of behaviour in the general category of

Often a result of people wanting to prove their

Also caused by differences in between people

conflicts: people more concerned about own team than about company

Conflict-related stress can cause that may last for months

Chief Executives (CEOs)

Many have both and anxiety

There may be conflict between people who have different

Other Managers

A structure that is more may create a feeling of uncertainty about who staff should report to

Minimising Conflict

Bosses need to try hard to gain

Someone from outside the company may be given the role of in order to resolve conflicts

Questions Attempted

Test Results

Question	Your Answer	Correct Answer	Result

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Solved Answers & Explanation

Question 1: Answer is bullying

Relevant Line: “Much of this is covered by the term bullying, by which I mean one or more people behaving abusively or aggressively…”

Analysis: Conflict often involves behaviours categorized as bullying, making it the correct answer.

Question 2: Answer is superiority

Relevant Line: “Often it’s caused by someone who feels the need to show their superiority over someone else…”

Analysis: The desire to prove one’s superiority often leads to conflict in the workplace.

Question 3: Answer is personality

Relevant Line: “In some cases one person simply dislikes the other, on the basis that the personality of one is in some way incompatible…”

Analysis: Personality differences are a known cause of conflict, as discussed in the passage.

Question 4: Answer is structural

Relevant Line: “These conflicts are called ‘structural’, and could come about, for example, when a sales team believe they are the only people in the business…”

Analysis: Structural conflicts arise from prioritizing individual teams over the company as a whole.

Question 5: Answer is absence

Relevant Line: “The situation is likely to be very stressful for victims, resulting in their absence from work…”

Analysis: Workplace conflict causes stress, often leading to employee absence.

Question 6: Answer is confidence

Relevant Line: “Many CEOs combine two opposing characteristics: confidence… with a high level of anxiety…”

Analysis: Confidence is one of the characteristics CEOs often display, contributing to workplace dynamics.

Question 7: Answer is visions

Relevant Line: “It’s particularly difficult to tackle the situation where… all trying to achieve their own visions.”

Analysis: Conflicts often arise when people have differing visions for the business.

Question 8: Answer is democratic

Relevant Line: “…a company with a more democratic business model, can suffer more, when uncertainty about who to report to leads to conflicting demands.”

Analysis: Democratic structures can create uncertainty, leading to more workplace conflicts.

Question 9: Answer is respect

Relevant Line: “A good manager… will make efforts to earn the respect of the people they work with…”

Analysis: Gaining respect is crucial for minimizing conflict within teams.

Question 10: Answer is mediator

Relevant Line: “…an external mediator might be able to help, by talking to both sides, and trying to find the truth of what’s been happening.”

Analysis: A mediator can play a crucial role in resolving conflicts by being impartial and finding a solution.