Health Club Customer Research IELTS Listening

Health Club Customer Research

Complete the form below.

Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.

Name:	Selina Thompson
Occupation:
Age group:
Type of membership:
Length of membership:
Why joined:	Recommended by a
Visits to club per month:	Eight (on an average)
Facility used most:
Facility not used (If any):	Tennis courts (because reluctant to )
Suggestions for improvements:	Have more
	Install in the gym.
	Open later at weekends.

Questions Attempted

Test Results

Question	Your Answer	Correct Answer	Result

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Solved Answers & Explanation

Question 1: Answer is accountant

Relevant Line: “Well, I’m an accountant but I’m between jobs at the moment.”

Analysis: The speaker identifies her occupation as an accountant, making “accountant” the correct answer.

Question 2: Answer is over 50

Relevant Line: “Over fifty … I think we can safely say.”

Analysis: The speaker confirms her age group is “over 50,” making it the correct answer.

Question 3: Answer is family

Relevant Line: “Oh right … no, it’s a family membership.”

Analysis: The speaker clarifies the type of membership as “family,” making it the correct answer.

Question 4: Answer is 9/nine

Relevant Line: “I remember now … it’s nine … definitely.”

Analysis: The speaker confirms the length of membership as “9 years,” making “9/nine” the correct answer.

Question 5: Answer is doctor

Relevant Line: “Actually my doctor … I’d been suffering from high blood pressure and he said the club was very supportive.”

Analysis: The recommendation came from the speaker’s doctor, making “doctor” the correct answer.

Question 6: Answer is pool

Relevant Line: “That leads me to the next question … would you say the swimming pool is the facility you make most use of? Fair to say that … yeah.”

Analysis: The speaker confirms that the pool is the most used facility, making “pool” the correct answer.

Question 7: Answer is pay

Relevant Line: “Actually, I’m not bad at it … it’s that I’m not happy having to pay extra … for that privilege.”

Analysis: The speaker does not use the tennis courts because she is reluctant to pay extra, making “pay” the correct answer.

Question 8: Answer is social events

Relevant Line: “Well, I’d like to see more social events … it isn’t just a question of getting together for games or classes but other things, you know.”

Analysis: The speaker suggests having more social events, making “social events” the correct answer.

Question 9: Answer is air conditioning

Relevant Line: “We were all sweltering in the heat … was that I think they should put in … you know … air conditioning.”

Analysis: The speaker recommends installing air conditioning, making it the correct answer.

Question 10: Answer is restaurant

Relevant Line: “… but I tell you what … it’s a shame the restaurant isn’t open in the evening on Saturday … and Sunday as well.”

Analysis: The speaker suggests opening the restaurant later on weekends, making “restaurant” the correct answer.